Your Union for Market Research and Call Centre Workers
We capture information that informs public policy and services.
For more than twenty years we’ve had an industry agreement that lifts the floor for all market research workers, providing decent pay and conditions wherever the work is done in Australia. Whether on the phone or face to face, we capture important data about social projects and various programs run by government and business.
We organise with call centre workers to challenge job insecurity, workplace surveillance and increasing performance targets and intensification.
Many of us are younger workers and students, from all walks of life. Together we are campaigning to ensure all market research and call centre workers have good pay and conditions, and respect at work.
United Workers Union is our union for market research and call centre workers.
UWU represents over 150,000 workers from all walks of life across Australia. Throughout our history, we’ve shown when working people come together, we win.
We fight hard for jobs you can count on, decent pay and conditions, and respect at work. Your union is here to help you, we provide a range of quality services, benefits and representation when you need it.
TAKE ACTION FOR market research WORKERS:
JOIN YOUR UNION
BECOME A DELEGATE

Stand up, Speak out.
A union delegate is another union member just like you. They have a job to do every day, and they answer to the same management that you do. The key difference is that a union delegate has training, tools and protections to help you and other members solve problems at work!
Join the union for market research and call centre workers
Standing together, we can change our workplaces.
Better Pay and Conditions
Union members stand together for better pay and conditions, respect, and job security.
Australian workers who are union members earn on average $250 more every week.
Back up and Support at Work
When you face poor treatment – like unfair dismissal, safety issues or harassment at work it’s important to be union.
At worksites across the country UWU Delegates, leaders and Health and Safety Reps have your back.
Training, Community & Information
Members have access to exclusive training and development designed to support you at work.
Being union also gives you access to a community of workers and expert information when you need it.
Join a Movement that Wins
When you’re union, you’re part of a national movement with a long history for standing up for what is right.
If you want a fairer Australia, joining your union is the best way to make a difference.